Operations Portfolio

Proven capability.
Real delivery.

Hands-on operations support across business administration, customer service, bookkeeping, and government contracting. Built for owners who need organized execution, not generic VA fluff.

SpecializationOperations and Client Management
Work StyleIndependent, detail-heavy, low supervision
Primary ToolsAHA, Google Workspace, Slack, QuickBooks
01 -

Service Capabilities

🗂
Administrative Support

Calendar control, inbox management, document prep, data entry, SOP writing, follow-up tracking, and internal workflow cleanup for busy operators.

Calendar MgmtInbox ControlSOP WritingReporting
🎧
Customer Service

Email support, complaint handling, follow-up systems, and client retention support across high-volume remote service environments.

Email SupportRetentionConflict HandlingFollow-up
📊
Bookkeeping

QuickBooks-based bookkeeping, daily transaction recording, invoice prep, receivable tracking, expense monitoring, and W-9 plus 1099-NEC support.

QuickBooksDaily EntriesW-91099-NEC
🏛
Government Contracting Support

Certification support, document control, compliance tracking, reporting, and coordination across contractors, agencies, and partner requirements.

ComplianceCertificationsReportingCoordination
02 -

Work Style Proof

Operator-level ownership
Projects are tracked from intake to delivery, with updates, deadlines, and handoff notes kept visible instead of buried in chat.
AI-assisted workflow support
Process design and recurring admin tasks are structured with AI help, then checked and managed by a human so the output stays usable.
Client-ready reporting
Status reporting, proof collection, and documentation are prepared cleanly enough to share with clients, partners, or internal teams.
03 -

Selected Work

AdministrativeProject Workflow TrackingMaintained multi-project tracking across different clients, monitored approvals and submissions, coordinated with teams, and kept deadlines from slipping. This is shown as an AI-assisted workflow proof since the raw client view is NDA-sensitive.
AI-assisted admin workflow sample
Process proof
Intake
New request logged with owner, due date, and dependency notes
Daily queue
Priority sorting, follow-ups, missing file checks, next action tagging
Client visibility
Status summaries and deliverable updates prepared in plain English
Closeout
Proof saved, tracker updated, handoff notes documented for the next step
Process SupportRebate Documentation SupportPrepared and organized rebate submissions for utility programs including PSE&G, JCP&L, and Atlantic City Electric. Managed application dashboards, tracked project statuses, and kept compliance requirements complete.
Utility dashboard proof
PSE&G utility dashboard screenshot
PSE&G
Atlantic City Electric utility dashboard screenshot
Atlantic City Electric
Jersey Central Power and Light utility dashboard screenshot
Jersey Central Power & Light
Swipe through the utility dashboards on mobile, or tap the active slide to expand the original proof image.
BookkeepingQuickBooks Bookkeeping and Tax Document SupportHandled QuickBooks bookkeeping, daily transaction recording, invoice preparation, receivable tracking, expense monitoring, and tax document support for W-9 onboarding and 1099-NEC reporting needs.
Government ContractingCertification SupportSupported SBA 8(a), NMSDC, and related certification workflows with documentation prep, requirement tracking, and follow-up coordination across multiple companies.
Certification proof screenshots for SBA 8(a), NMSDC, and BWA Studios
Certification proof, click image to expand

Need help on the operations side?

This portfolio is for VA, admin, bookkeeping, and support work only. Reddit services stay on the main OXG booking flow.

Email Ella to bookRequest more samples